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WolfHome take two
Apr. 19th, 2007 07:32 pmYesterday I wrote the owner of the site and heard back from him today. He was cordial and expressed regret that my trouble ticket was treated as it was. He also expressed that the reason my daughter was banned was not what I stated but he didn't know what exactly the reason was and would be investigating the matter further. I did write him back to give him more information.
Parker decided to call him to discuss the situation after I spent a couple of hours figuring out that we were all perm banned because of "problem ticket abuse", in other words anyone who uses our ISP was deemed by one 19 year old girl called "FoxGrin" to be my daughter aka bunnylover. She wasn't answering the tickets she was making notes on the tickets to say, "this is bunnylover." My daughter is only responsible for two trouble tickets and she isn't even the first person who submitted a ticket, not even the first person in our home who did so. My son is actually the first one who submitted a ticket. I read his, it was very well written IMNSHO. He ended a ticket by stating, "that's ignorant and retarded" in reference to the fact that the ban was put in place while the kids were in school. Apparently they were checking IP logs and saw that our IP had logged on earlier that day, it was my 18 year old daughter but naturally it had to be bunnylover. In this case I think my son's statement is true, at least half true anyway, it is ignorant.
FoxGrin made a reference to that in her response to one of the tickets my daughter actually did write and it seems that FoxGrin has limited reading comprehension because she claimed it was bunnylover insulting the admins rather than what was written.
The owner told Parker that the original ban was because bunnylover had a disagreement with an admin but he still doesn't know what it was about and the admin in question (not FoxGrin) denies the jealousy story. Well duh, why would she admit to abusing her power? He did seem to agree about the trouble ticket issue though and lifted the perm ban that was put in place because FoxGrin assumed everyone was bunnylover.
So, the problem is resolved but my opinion about the immaturity of the staff hasn't changed. It's sadly been reaffirmed.
Parker decided to call him to discuss the situation after I spent a couple of hours figuring out that we were all perm banned because of "problem ticket abuse", in other words anyone who uses our ISP was deemed by one 19 year old girl called "FoxGrin" to be my daughter aka bunnylover. She wasn't answering the tickets she was making notes on the tickets to say, "this is bunnylover." My daughter is only responsible for two trouble tickets and she isn't even the first person who submitted a ticket, not even the first person in our home who did so. My son is actually the first one who submitted a ticket. I read his, it was very well written IMNSHO. He ended a ticket by stating, "that's ignorant and retarded" in reference to the fact that the ban was put in place while the kids were in school. Apparently they were checking IP logs and saw that our IP had logged on earlier that day, it was my 18 year old daughter but naturally it had to be bunnylover. In this case I think my son's statement is true, at least half true anyway, it is ignorant.
FoxGrin made a reference to that in her response to one of the tickets my daughter actually did write and it seems that FoxGrin has limited reading comprehension because she claimed it was bunnylover insulting the admins rather than what was written.
The owner told Parker that the original ban was because bunnylover had a disagreement with an admin but he still doesn't know what it was about and the admin in question (not FoxGrin) denies the jealousy story. Well duh, why would she admit to abusing her power? He did seem to agree about the trouble ticket issue though and lifted the perm ban that was put in place because FoxGrin assumed everyone was bunnylover.
So, the problem is resolved but my opinion about the immaturity of the staff hasn't changed. It's sadly been reaffirmed.
